Guaranteed Rate of Boca Raton at 621 Northwest 53rd Street Suite 410, Boca Raton, Florida.

I worked with Craig Stelzer to refinance my home. Put simply, I’m usually a fairly easy customer to deal with and I’m not hard to satisfy, but it’s very difficult to impress me and Craig did just that! We started working together essentially on a Friday evening and during the weekend I made my decision to go with Guaranteed Rate. Craig worked swiftly with me to gather all of my documentation and get the process started, which allowed me to lock in a great new rate as well as reduce my mortgage term and remove PMI.

The entire process was very smooth and technically savvy. Communication was top notch, always with prompt response times. Most of our communications were electronically because that was convenient for me, but he was also available by phone whenever needed. The documentation exchange process was fast, secure and easy to use.

Other lenders/brokers offered the same rate as Guaranteed Rate, but I found that Guaranteed Rate's fees were overall the lowest I had seen between competing banks and brokers. I even had an attorney review the proposed fees and settlement charges and received similar feedback indicating that the fees were really low.

The time to close was fairly quick, with only a small delay due to my insurance company making an error during a policy change request that had to be resubmitted for correction.

I wish I had known Craig when I originally purchased my home. I will definitely work with him again for any of my future mortgage needs and recommend him to anyone who asks. Thanks!